Returns & Refunds Policy

This Returns and Refunds Policy governs all purchases made through Christians Codes, a brand operated by Rocaszion LLC, a US-registered entity .

At Christians Codes, we want you to be completely satisfied with your purchase. Our goal is to provide high-quality, faith-enriching resources for you and your loved ones. Please review our policy below, as it applies differently to our digital and physical products.

Digital (Downloadable) Books

Due to the nature of digital goods, all sales of downloadable books are considered final and non-refundable.

However, if you experience a technical issue with your digital file—such as a corrupted file or a non-working download link—please contact us immediately with your order number. We will work to resolve the issue promptly and ensure you receive your book in good working order.

Physical Books

Because our physical books are printed on demand especially for you, we are unable to accept returns or offer refunds for "change of mind" purchases.

However, your satisfaction is important to us. We will gladly replace or refund your order if your book arrives in one of the following conditions:

• Damaged: The book was damaged during shipping.

• Defective: The book has a manufacturing defect, such as missing or blurred pages.

• Incorrect Item: You received a different book than the one you ordered.

If your book falls into one of these categories, you must notify us within 30 days of delivery. To start the process, please contact us by filling in the Contact Form on our website and include your order number, a brief description of the issue, and a photo of the defect or damage. Once we verify the issue, we will provide instructions for a replacement or a full refund.

Gift Items

Since every gift item in our shop is custom-printed and fulfilled by our production partner, Printful, we can only offer returns and refunds in specific, limited circumstances.

1. Damaged, Defective, or Misprinted Items

• Any claims for misprinted, damaged, or defective items must be submitted within 30 days after the product has been received.

• How to Report: Please contact us immediately at support@christianscodes.com and provide the following:

  • Your Order Number.

  • Photos of the defective or damaged item(s).

  • A brief description of the issue.

• Resolution: Claims that are deemed an error on our part or on our production partner’s path (Printful) will be covered at our expense. We will work with you to arrange a replacement order.

2. Lost in Transit

• For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. We will investigate the shipment with the courier and, if confirmed lost, arrange a replacement.

3. Buyer’s Remorse, Exchanges, and Sizing Issues

We generally do not offer refunds or exchanges for buyer’s remorse. This includes:

• Ordering the wrong size.

• Deciding you no longer want the item after it has been shipped.

• Selecting the wrong color or product variant.

Returns for size exchanges or "buyer’s remorse" are offered at the customer's expense and our discretion. If we agree to a return or exchange in these cases, you would be responsible for the cost of returning the original item and the cost of shipping the replacement item.

4. Goods Not Suitable for Return (Health and Hygiene)

• Sealed Goods: We cannot accept returns on sealed goods, such as face masks (if offered), which are not suitable for return due to health or hygiene reasons once they have been unsealed after delivery.

5. Returned Due to Address Issues (Wrong Address/Unclaimed)

Please double-check your shipping address when placing an order.

• Wrong Address: If the address you provided is considered insufficient by the courier, the shipment will be returned to the Printful facility. You will be liable for the reshipment costs once a verified, updated address has been confirmed with us.

• Unclaimed: Shipments that go unclaimed are returned to the Printful facility. You will be responsible for the reshipment costs to get the order to you.

Note: If you do not wish to pay the reshipment costs, the package will be donated to charity after 30 days. No refund will be issued for orders returned due to an insufficient or unclaimed address.

This policy and all transactions are governed by the laws of the State of Wyoming, without regard to conflict of law principles.

Questions

If you have any questions about our return policy, please don't hesitate to reach out (using the Contact Form). We're here to help!