Returns & Refunds Policy

At Christians Codes Books, we want you to be completely satisfied with your purchase. Our goal is to provide high-quality, faith-enriching resources for you and your family. Please review our policy below, as it applies differently to our digital and physical products.

Digital (Downloadable) Books

Due to the nature of digital goods, all sales of downloadable books are considered final and non-refundable.

However, if you experience a technical issue with your digital file—such as a corrupted file or a non-working download link—please contact us immediately with your order number. We will work to resolve the issue promptly and ensure you receive your book in good working order.

Paperback & Hardcover Books

Because our physical books are printed on demand especially for you, we are unable to accept returns or offer refunds for "change of mind" purchases.

However, your satisfaction is important to us. We will gladly replace or refund your order if your book arrives in one of the following conditions:

• Damaged: The book was damaged during shipping.

• Defective: The book has a manufacturing defect, such as missing or blurred pages.

• Incorrect Item: You received a different book than the one you ordered.

If your book falls into one of these categories, you must notify us within 30 days of delivery. To start the process, please contact us by filling in the Contact Form on our website and include your order number, a brief description of the issue, and a photo of the defect or damage. Once we verify the issue, we will provide instructions for a replacement or a full refund.

Questions

If you have any questions about our return policy, please don't hesitate to reach out (using the Contact Form). We're here to help!